Billing Support

Use this page for billing, refund, invoice, subscription, and access-delivery questions related to Automated Decision Systems self-serve software purchases.

Scope: self-serve dexgate subscriptions on this site use standard Stripe Billing. Enterprise services and custom contracted work are handled separately outside this billing flow.

Buyer support contacts

• Email: info@dexgate.ai
• Phone: +1.888.830.5669
• Website: dexgate.ai

Submit a support request

Use the form below for invoice, payment method, subscription, cancellation, and access-delivery issues. Access or billing blocks receive priority handling.

Work email Company Issue type Urgency Access or billing block Standard billing question Account administration request Details Submit Support Request

Response expectations

• Access or billing block: same business day where possible.
• Standard billing question: within 1 business day.
• Account administration request: within 2 business days.

Billing system

Self-serve orders use standard Stripe Billing for checkout, payment method collection, subscriptions, and invoicing. This site does not describe Stripe Managed Payments.

Billing portal

Use the billing portal to review invoices, update payment methods, manage subscription status, or request an upgrade or downgrade.

What to include in your request

• Order email address
• Company name
• Plan purchased
• Date of charge or invoice
• Short description of the issue

Subscription changes

If you need to cancel renewal, correct billing details, or ask about an invoice, use the billing portal or contact us before the next renewal date.

Fulfillment issues

If payment completed but you did not receive access instructions, deployment materials, or verification assets, contact us promptly so we can confirm fulfillment status.